At the end of the day

I read a passage from this book a friend in the industry recommended. It's something like a bible for successful designers. It went something like this:

"At the end of any given day, it's not about who met the deadline, who missed it, who blew what up, or who wronged who. It's always about relationships. What good would it be to insist your client is wrong? For the sake of saying that it wasn't your company's fault - at the expense of losing a client? The matter at hand is not just the project, but the RELATIONSHIP between the client and the company. Because if there is no relationship, there is no business.

This is even more importantly so within any organization - flaming the junior who couldn't perform up to par with your expectations doesn't deserve to be ill-treated for it. What would be the best thing to do - is to know the person, then talk it over, and discuss ways to strengthen your organization by improving people (in whatever aspect). In this way, you are in a win-win situation. You win favor from your junior, and you make the company stronger. Isn't that what we all look forward to at the end of the day?"

* Adapted from the book "Designers in Handcuffs"